I built Cary. Right now I'm also the one answering email about her — which means I read every message and usually reply the same day. When the company gets bigger, that'll change. For now it's me.
If you're deciding whether Cary is right for you, want to ask a question that isn't in the FAQ, or just want to say hi — this is the one. I usually reply within a few hours during the US day, and by next morning at the latest.
If it's truly broken — your account locked out, Cary doing something she shouldn't, you getting billed wrong — email me at bugs@cary.com and I'll call you personally.